Effective customer service is one of the most important components of a successful business. New digital trends come and go every day, but customer service remains an essential part of any industry.
A company’s ability to deliver effectively on customer-facing websites has become increasingly important over the past decade. Customers are growing more demanding and expect a high level of service from their companies. To compete in this highly competitive industry, companies must invest in flexible and scalable technology so they can adapt quickly to changing market conditions.
Customer service is not just about answering queries on websites: it’s about providing a great experience across all channels. When you have excellent customer service, people are more likely to buy your products or services because they know they will get superior support when needed.
Here are 47 customer service quotes that will reignite your motivation
1. “Customer service has more in common with selling an identity than it does with selling a product.” ― Than Merrill
2. “Men are rich only as they give. He who gives great service gets great rewards.” ― Elbert Hubbard
3. “Be family. Be fun. Be amazing and be growing and learning constantly . Treat people like family. No matter what, there’s no right way, there’s no wrong way. When it comes to the customer, you just make it right.” ― Keegan Hodges
4. “If you are not taking care of your customer, your competitor will.” ― Bob Hooey
5. “How you think about your customer influences how you respond to them.” ― Marilyn Suttle
6. “The customer is why we are here. If we take good care of them, they’ll give us good reason to come back.” ― Jenny McKenzie
7. “When you help others feel important, you help yourself feel important too.” ― David J. Schwartz
8. “There is place in the world for any business that takes care of its customers – after the sale.” ― Harvey MacKay
9. “Treat the customer as if you are that customer.” ― Gena Lorainne
10. “You are serving a customer, not a life sentence. Learn how to enjoy your work.” ― Laurie McIntosh
11. “Spend a lot of time talking to customers face-to-face. You’d be amazed at how many companies don’t listen to their customers.” ― H. Ross Perot
12. “I like to listen. I have learned a great deal from listening carefully. Most people never listen.” ― Ernest Hemingway
13. “Make a customer, not a sale.” ― Katherine Barchetti
14. “Customer service is an attitude ― not a department.” ― Mo Hardy
15. “What do we live for if not to make life less difficult for each other?” – George Eliot
16. “If you have the confidence to speak with people, you can solve their problems.” ― Steven Lowell
17. “To give without any reward, or any notice, has a special quality of its own.” ― Anne Morrow Lindeberg
18. “Customers do not care how much you know unless they know how much you care.” ― Damon Richards
19. “Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create raving fans.” ― Ken Blanchard
20. “Quality in a service or product is not what you put into it. It is what the customer gets out of it.” ― Peter Drucker
21. “There is only one boss. The customer ― and he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” ― Sam Walton
22. “Customers who are merely satisfied remain your customers only as long as everything goes their way.” ― Chip Bell
23. “Strive not to be a success, but rather to be of value.” ― Albert Einstein
24. “Our attitude towards others determines their attitude towards us.” ― Earl Nightingale
25. “There are no traffic jams along the extra mile.” ― Roger Staubach
26. “Don’t try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work, and serve the customer!” – Gene Buckley
27. “Customers don’t expect you to be perfect. But they do expect you to fix things when they go wrong.” ― Donald Porter
28. “Customer service should not be a department. It should be the entire company.” ― Tony Hsieh
29. “If you’re not serving the customer, your job is to be serving someone who is.” ― Jan Carlzon
30. “Don’t dwell on what went wrong. Instead, focus on what to do next. Spend your energies on moving forward toward finding the answer.” ― Denis Waitley
31. “Customers often know more about your products than you do. Use them as a source of inspiration and ideas for product development.” ― David J. Greer
32. “You’ll never have a product or price advantage again. They can be too easily duplicated. But a strong customer service culture cannot be copied.” ― Jerry Fritz
33. “If people believe they share values with a company, they will stay loyal to the brand.” ― Howard Schultz
34. “To listen closely and reply well is the highest perfection we are able to attain in the art of conversation.” ― Francois de La Rochefoucauld
35. “Customer service is what sets the good companies apart from the bad companies. Think of it as an added value. In today’s competitive industry, everyone can provide the best product, but not a great customer service.” ― Charles Vallena
36. “To keep a customer demands as much skill as to win one.” ― American Proverb
37. “Satisfaction is a rating. Loyalty is a brand.” ― Shep Hyken
38. “Most people spend more time and energy going around problems than in trying to solve them.” ― Henry Ford
39. “Ask your customers to be part of the solution, and don’t view them as part of the problem.” ― Alan Weiss
40. “Know what your customers want most and what your company does best. Focus on where those two meet.” ― Kevin Stirtz
41. “To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.” ― Don Alden Adams
42. “Happy customers are your biggest advocates and can become your most successful sales team.” ― Lisa Masiello
43. “It takes months to find a customer … seconds to lose one.” ― Vince Lombardi
44. “Customer service means making it easy and fast for your customers to get the help they need ― when and how they need it.”- Steve Benson
45. “If people believe they share values with a company, they will stay loyal to the brand” – Howard Schultz
46. “One customer well taken care of could be more valuable than $10,000 worth of advertising.” ― Jim Rohn
47. “Do what you do so well that they will want to see it again and bring their friends.” ― Walt Disney
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